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Held in Canada

CRM

Does Microsoft Dynamics 365 store data in Canada?

Dynamics 365 and Power Platform

Yes, if you choose it.

Microsoft Dynamics 365 offers Canadian storage, but you have to choose it, and it may depend on your plan. It is owned by a US company, so the US CLOUD Act can require it to produce data it controls, wherever that data is stored.

Tier 4: US-owned, Canadian regionData can be stored in Canada, and the owner is a US company.

Checked 2026-10-13 against the vendor's own pages.

The facts, claim by claim

Where data is stored
Canada geography (Toronto and Québec City); most customer data kept in Canada except Microsoft Entra ID data
Where it is processed
Copilot and generative AI features for Canadian environments use Azure OpenAI hosted in the US
Support and backups
Not stated on the pages read
Owner
Microsoft Corporation (Redmond, WA) · Parent country: United States
Servers run by
Microsoft data centres in Canada · US company
Customer-held keys
Not recorded
Certifications
CCCS Medium (Dynamics 365 is in Microsoft's assessed scope)
Worth knowing
Environments created under the North America macro region may land in the US unless Canada is chosen.

What the rules say about this

  • US CLOUD Act: The owner is a US company: storing data in Canada does not take it out of reach of US legal process.
  • Nova Scotia public bodies: Storage and access must both be in Canada: check support access and backups, not only storage.
  • Québec Law 25: Canada is not Québec: storage in Toronto still needs a privacy impact assessment for Québec data.
  • OCAP®: Data held by any outside vendor is not in the Nation's possession, whoever owns the vendor.

Summaries only; each rule page links the law or regulator. Not legal advice.

Canadian alternatives to Microsoft Dynamics 365

Other crm listings that are Canadian-owned, not US-owned, or self-hostable.

Alternatives to Microsoft Dynamics 365
ListingTierStored in Canada?OwnerServers run by
MaximizerTier 2: Canadian-owned, data in CanadaYesCanadianUS company
Zoho CRMTier 3: Not US-owned, data in CanadaYesIndiaOwner not stated

Compare the alternatives to Microsoft Dynamics 365 side by side

Sources

All checked 2026-10-13. Claims about storage and ownership rest on the vendor's own pages (or its parent's); supporting links can include regulators and program lists.

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