Video calls
Does Cisco Webex store data in Canada?
Webex Meetings, Calling, Contact Center
Yes.
For Canadian customers, Cisco Webex stores data in Canada. It is owned by a US company, so the US CLOUD Act can require it to produce data it controls, wherever that data is stored.
Tier 4: US-owned, Canadian regionData can be stored in Canada, and the owner is a US company.
Checked 2026-10-13 against the vendor's own pages.
The facts, claim by claim
- Where data is stored
- Canada for Webex Meetings (Toronto and Montréal) and Calling (Vancouver and Toronto); Messaging residency is not offered in Canada (US, EU, Australia only)
- Where it is processed
- Canada for Meetings and Calling; some AI processing in Contact Center may run outside Canada
- Support and backups
- Not stated on the pages read
- Owner
- Cisco Systems, Inc. (San Jose, CA) · Parent country: United States
- Servers run by
- Cisco data centres in Canada · US company
- Customer-held keys
- Not recorded
- Certifications
- Not recorded (blank means not checked, not none)
- Worth knowing
- New Canadian customers provisioned in Canada since July 2022 (Cisco).
- Caveats
- Messaging (Webex App spaces) is the gap: no Canadian residency.
What the rules say about this
- US CLOUD Act: The owner is a US company: storing data in Canada does not take it out of reach of US legal process.
- Nova Scotia public bodies: Storage and access must both be in Canada: check support access and backups, not only storage.
- Québec Law 25: Canada is not Québec: storage in Toronto still needs a privacy impact assessment for Québec data.
- OCAP®: Data held by any outside vendor is not in the Nation's possession, whoever owns the vendor.
Summaries only; each rule page links the law or regulator. Not legal advice.
Canadian alternatives to Cisco Webex
Other video calls listings that are Canadian-owned, not US-owned, or self-hostable.
| Listing | Tier | Stored in Canada? | Owner | Servers run by |
|---|---|---|---|---|
| Jitsi Meet (self-hosted) | Self-hosted: Run it yourself | If you host it yourself | US | Owner not stated |
Sources
All checked 2026-10-13. Claims about storage and ownership rest on the vendor's own pages (or its parent's); supporting links can include regulators and program lists.
- Where the data is stored: https://www.cisco.com/go/webex-teams-locality
- Who owns it: https://investor.cisco.com/resources-and-faqs/contact-information/default.aspx
- Supporting page: https://help.webex.com/en-us/article/n70gvam/Data-Center-locations-for-Webex-Calling